The City of Lugano has two Puntocittà locations: in the city center and in Pregassona. Each Puntocittà provides information and allows citizens to handle various administrative procedures. Puntocittà Lugano Centro also serves as a customer service point for AIL – Aziende Industriali di Lugano.

Additionally, a Puntocittà located at Via Balestra 4 is specifically dedicated to the issuance and renewal of identity cards and passports.

Locations, days and opening hours of the desks

  • Puntocittà Lugano Centro
    Via della Posta 8
    6900 Lugano
    t. +41 58 866 60 00
    [email protected]
    Mon, Wed, Fri 7:30 AM - 12:00 PM and 1:30 PM - 5:00 PM
    Tue and Thu 7:30 AM - 6:00 PM
    Digital desk: Mon-Fri 7:30 AM - 12:00 PM and 1:30 PM - 5:00 PM

     
  • Puntocittà Pregassona
    Via Sala 13
    6963 Lugano Pregassona
    t. +41 58 866 65 11
    [email protected]
    Mon, Fri 7:30 AM - 11:30 AM and 2:00 PM - 4:30 PM
    Tue, Thu 7:30 AM - 11:30 AM
    Wed 7:30 AM - 11:30 AM and 2:00 PM - 6:00 PM*

    * During the time slot between 5:00 PM and 6:00 PM, the service in Pregassona is available by appointment, to be arranged by calling +41 58 866 65 11.


The telephone switchboards of Puntocittà are available at the following hours:
Mon-Fri 8:30 AM - 11:30 AM and 2:00 PM - 4:00 PM

In downtown Lugano, citizens can go, by appointment, to a dedicated Puntocittà for standard requests for new documents and for renewing their identity card or passport.

Opening days and hours

  • Puntocittà Carte di identità e passaporti
    Via Balestra 4
    6900 Lugano
    t. +41 58 866 64 64
    [email protected]

    Mon-Fri 7:45 AM - 12:00 PM and 1:30 PM - 5:00 PM

In some cases, it is possible to request a provisional passport (for emergencies). This document is not issued by the Puntocittà in Lugano. Instead, you need to schedule an appointment by calling the Autorità cantonale di Bellinzona at +41 91 814 73 01-02 (Mon-Fri 8:30 AM - 5:00 PM) or by calling Lugano-Agno Airport at +41 58 482 10 85 (Mon-Sun 6:00 AM - 2:00 PM).

Information and procedures

At Puntocittà, you can request information and handle various administrative procedures (excluding public competitions), manage matters related to your dog (only at Puntocittà Lugano Centro), purchase the Municipal Saver Day Pass, and complete procedures related to your residence:

  • notification of arrival
  • change of address
  • notification of departure from the municipality
  • declaration of household composition
  • certificate of domicile/residence
  • certificate of domicile with time period
  • certificate of domicile for residence in another municipality
  • notifications of arrival and departure by administrations or property owners

The City of Lugano offers the possibility to manage various procedures related to your residence online.

Go to the Online Desk

Dog owners can also handle certain procedures online.

Go to the Online Desk

The English version of this page was created with the aid of automatic translation tools and may contain errors and omissions.

The original version is the page in Italian.

See also