Frequently Asked Questions

Several civil registry procedures can be carried out through the Online Desk. The registration of arrival must generally be done in person at the Puntocittà. For specific questions, you can write to [email protected].

Reports, complaints, or suggestions regarding urban space management and its protection can be submitted through the Online Desk.

I need information or documents related to the civil registry, such as registration of arrival or departure and change of address. Who can I contact?

Several civil registry procedures can be carried out through the Online Desk. The registration of arrival must generally be done in person at the Puntocittà. For specific questions, you can write to [email protected].

I am a foreigner and would like to obtain a residence or stay permit in Lugano. Who should I contact?

The authority responsible for issuing permits for foreigners is the Republic and Canton of Ticino. Find the necessary information and contact details for inquiries on the Canton’s website:

I lost my Ecocard: what should I do?

To obtain a new card, you must submit a request through the Online Desk. The Ecocard cannot be requested in person at Puntocittà.

I live in Lugano and need information about the procedures for registering dogs in the Amicus database. Who should I contact?

More information about the procedures for registering dogs is available through the Online Desk.

I am looking for a job. Who can I contact?

For people residing in the Municipality of Lugano, the City offers concrete support in finding a new job. The LuganoNetWork service provides personalized advice and has a network of partner companies to which it can propose candidates.

For general information and tips on job searching, a section of the City’s website with various suggestions is available.

I would like to work for the City of Lugano. What open positions are available? Is it possible to do an internship?

The City of Lugano hires through recruitment competitions. The positions currently available can be viewed online.

Applications must be submitted through the Online Desk. For more information on how to participate, you can contact the Divisione Risorse umane (Human Resources Division) by calling +41 58 866 70 32/52 or by emailing [email protected].

Upon request, the City can offer young people the opportunity to do an internship within the municipal administration.

I would like to work for the City of Lugano. What open positions are available? Is it possible to do an internship?

The City of Lugano hires through recruitment competitions. The positions currently available can be viewed online.

Applications must be submitted through the Online Desk. For more information on how to participate, you can contact the Divisione Risorse umane (Human Resources Division) by calling +41 58 866 70 32/52 or by emailing [email protected].

Upon request, the City can offer young people the opportunity to do an internship within the municipal administration.

Can foreign nationals living abroad apply?

Yes. If Swiss citizenship is not listed as a requirement in the job description, foreign nationals may also apply. If selected, the procedure to obtain a work permit will be initiated. Final employment will be subject to the issuance of the relevant permit.

How long does the selection process usually take, and when will the outcome be communicated?

The duration of the selection process can vary considerably from one recruitment procedure to another, ranging from a few weeks to several months. At the end of the process, all applicants receive a response electronically. Once the outcome is available, a notification is sent to the email address provided in the application. The decision can be viewed on the eGov portal by accessing the relevant application file and is also available in the “Area documenti” section.

Can I add or modify documents after submitting my application?

It is not possible to replace or delete attachments or modify the details of an application that has already been submitted. However, while the vacancy is still open, additional documents can be uploaded by accessing the application through your eGov account. If the application deadline has passed, any missing or additional documents can be sent electronically to [email protected].

If I obtained my diploma abroad, do I need to provide a certificate of equivalence?

You do not need to attach a certificate of equivalence to your application. If recognition of your diploma in Switzerland is required, the selection committee will specifically request the relevant documentation.

How does the selection process work?

Once the application deadline has passed, the selection committee reviews the applications received. Shortlisted candidates are contacted by telephone and invited to an initial interview. Depending on the position, the selection process may include additional interviews, tests or practical assessments. At the end of the selection process, all applicants receive a response electronically via eGov.

What is an employment certificate?

An employment certificate is an official document issued by an employer confirming the existence, duration and nature of an employment relationship.

Why are some job vacancies open all year round?

For certain roles (lunchtime supervisors, early childhood educators, school canteen assistants, cleaning staff, street cleaning staff, general workers, cashiers, drivers of light or specialised vehicles), it is useful to maintain a pool of applications that can be drawn upon according to the needs of the various services and any available positions. For this reason, some recruitment procedures remain open even when there is no immediate need for additional staff. This allows applications to be collected throughout the year and assessed when a specific staffing need arises.

I would like a subsidy for purchasing a public transport subscription. How can I obtain it?

The City of Lugano offers subsidies for residents of the Municipality for Arcobaleno subscriptions. The procedure is described on the dedicated page.

I would like to know if the City of Lugano offers subsidies for building renovation or energy efficiency interventions. Who should I contact?

For information about subsidies for building renovation or energy efficiency interventions, you can contact the City of Lugano’s Sportello energia (Energy Desk).

I have a complaint or report to make regarding public order, traffic, parking, or noise disturbances. Who can I contact?

For non-urgent reports and requests, you can write to [email protected]. For emergencies, you must immediately call 117 (Cantonal Police) or +41 58 866 81 11 (City of Lugano Police Operations Center), or go in person to a police station.

I have a report to make regarding urban space management and its protection. Who should I contact?

Reports, complaints, or suggestions regarding urban space management and its protection can be submitted through the Online Desk.

I would like to report a non-functioning public lighting lamp. Who should I contact?

You can contact the customer service of the Aziende Industriali di Lugano (AIL) using the contact details provided on the webpage below:

I have a request or would like to report something about the waste collection and disposal service. Who should I contact?

For reports or requests regarding waste collection and disposal, you can contact the Divisione spazi urbani (Urban Spaces Division) at the email address [email protected].

I lost my Ecocard: what should I do?

To obtain a new card, you must submit a request through the Online Desk. The Ecocard cannot be requested in person at Puntocittà.

I have a request or would like to report something about the management of public green spaces. Who should I contact?

For reports or requests regarding the management of public green spaces, you can contact the Divisione spazi urbani (Urban Spaces Division) at the email address [email protected].

The City’s website has a section dedicated to associations. Can a page for my association be added?

Of course. You can submit a registration request for your association using the dedicated online form:

A page for my association is already present on the City’s website, but I would like it to be updated. Who should I contact?

You can submit your modification request using the dedicated online form: